Representación de la futura estación de la extensión de Scarborough (C) Metrolinx

Human Factors

Designing for people, delivering for clients

People centred design to make life simpler, safer and more enjoyable

At Sener, we put people at the centre of every solution, ensuring our clients achieve safer, more efficient and more sustainable outcomes, valuing people and their roles. As technology evolves and the world changes, we continue to rely on people at the heart of systems, services and communities. We integrate Human Factors to design jobs, equipment, systems and environments that are fit for people, ensuring that the technology of the future works in harmony with people, enriching lives for all.

We optimise design for all people

Our team designs barrier-free workspaces that are functional, equitable and comfortable environments for all people that might transit or occupy that space, capturing the diverse needs of the people and their interactions with the environment.

The Sener advantage

Our services span a wide range of human-centred disciplines. These include ergonomics and physical workspace design, usability testing, accessibility and universal design, stakeholder engagement and virtual reality simulation. We focus on delivering solutions that improve safety, inclusivity, comfort, performance and satisfaction.


We consider human physical, cognitive, and sensory aspects to reduce human error and improve individual experiences for customers, operators, maintainers, and communities.


We blend scientific rigor, immersive technologies, and user feedback to deliver robust, defensible, pragmatic solutions.


We deliver throughout a project’s lifecycle from inception to in-service operation, ensuring that the service promised is the service realised, and that service can be sustained through life.

How we work

Sener applies human-centred design and human factors performance principles across the project lifecycle, supporting design and operation. We use proven methodologies to integrate human centred design thinking into projects, ensuring that projects:

  • Are based on an explicit understanding of people, task and environments.
  • Involve people throughout design and development.
  • Evolve design through user-centred evaluation.
  • Address the whole human experience
  • Achieve the expected service design outcomes.

Our multidisciplinary team collaborates closely with engineering and design teams to deliver practical, resilient solutions in complex environments such as rail, aviation, healthcare and defence.

Design for Safe and Efficient Operations

Sener integrates human factors and risk management across complex projects, combining ergonomics, usability, and operational design to deliver safe, efficient systems tailored to real-world performance.

Seismic design

Engineering structures to withstand seismic forces and ensure occupant safety.

Planning policy advice

Advising on planning policies to support sustainable development and compliance.

People movement

Designing mobility systems to ensure safe, efficient, and inclusive transport.

Nature disclosure and biodiversity assessments

Assessing biodiversity impacts to support conservation and regulatory compliance.

At Sener, we put people at the centre of every project — because infrastructure only works when it works for everyone.

Contact our team

Interested in a project or proposal? Connect with our transportation sector specialists.

Get in touch